Let’s start with what Counselling or therapy means, be it in person or remote. Counselling is a service provided by a qualified professional, such as a Counsellor or Psychotherapist with the aim of providing emotional, psychological or behavioural support, as required by the individual couple or group.
Telephone Counselling quite simply is talk therapy, which is done remotely using a telephone, mobile phone, or online using an internet enabled device such as a smart phone, tablet or PC. Telephone Counselling can be either audio or video format.
I specialise in 'telephone counselling' and refer to it as such, be it by phone or other device, because ‘online counselling’ and those who specialise in ‘online counselling’ may also offer therapy over a written dialogue such as email, text or instant messaging, the later isn’t something I provide.
To clarify the methods by which I work and terms I use, please see the chart below.