Telephone Counselling is; a remote talk-therapy service, which aims to help individuals talk about and feel listened to reguarding personal issues or concerns of an emotional, mental or spiritual nature with a Professional Counsellor and although uses the word ‘telephone’ can now, with the advancements in telecommunications, mean that you have a choice of whether to connect with a therapist (such as myself) either online; via the internet or offline; via a phone line.
If you choose to work via a phone-line (offline) be it by landline or mobile, then you can expect the Counselling session to be in audio format, in other words you’ll only be able to hear each other. A smart phone wouldn’t be necessary, no special app or camera facility is needed on your device for this type of telephone counselling.
If you choose to work online, with a Counsellor then what can you expect? Well this is where it can get confusing as the term ‘online counselling’ or ‘online therapy’ can mean and include a myriad of remote communication methods which can include; written format such as email & instant messaging. It can also mean a live therapeutic conversation via an online app or platform; i.e. Skype, Zoom WhatsApp or FB messenger. There is often a choice as to whether you just do a voice call or a video call. The method of the call, be it audio or visual is usually determined before the therapy session begins.
Considering we now have all these methods with which to access therapy from wherever we are, it’s just a case of clarifying our personal needs and preference with what is on offer from any given Counsellor or service.
In my case, as a Counsellor who specialises in telephone counselling, I am referring to a therapeutic conversation that takes place remotely either online or offline (phoneline) with or without the visual element and I distinguish the services I offer as set out, in the chart below.